Privacy Policy

Effective as of 8 March 2023

Tiptapp AB’s access to your personal data according to this Privacy Policy is a prerequisite for your use of Tipatapp’s services through Tiptapp’s application(s) for smartphone(s) or through Tiptapp’s website ahead as well as a prerequisite for our provision of the Services and for us to provide you with further features in order to improved experience of our Services. This Privacy Policy refers to the Services or to the Service.

If you don’t approve of how Tiptapp processes your personal data according to this Privacy Policy or if you cannot accept our Terms of Services we ask you to please refrain from using the Services. To summarise, the policy is in place mainly to:

Explain the way we collect, retain and by other means process personal data that you provide us with when you use our apps or website, when you register in the apps or ahead at the website, when you create an advertisement, when you reply to an advertisement or when you perform other activities within the Services;
Ensure that you understand what information we collect in order to provide the Services to you, with your consent or after a balancing test of our legitimate interest and to explain how we use data that you share with us in order to allow us to give you a fantastic experience of our Services;
Hold us accountable for protection your rights and your privacy according to the data protection legal framework and to only process personal data for the purposes described in this privacy policy.

Data Controller

Tiptapp AB is the data controller of the company’s processing of personal data.

Legal basis and purposes of the processing

Two main main categories of data are collected and processed by us. The first category covers data that we must have in order for you to be able to use the Services, i.e. that is necessary for the performance of our contract with you. The second category covers data that enable us to provide you with further features with the aim of providing you with an optimized experience of the Services. Some data in this category is processed based on our legitimate interest after a balancing test and some data is processed based on your consent.

The first category includes:

Registration information, including your first and last name, date of birth, profile picture, contact information (address, e-mail address and telephone number) and country, that you provide when you sign up with Tiptapp and the anonymized customer ID that is generated when you register.
Non-specific location gathered from your device or you mobile device (for example by using GPS). Some information in the Services are location-specific, so we need to know what country you’re in. This also enables us to make suggestions based on your general location.
The photo or photos you specifically choose when you create an pick-up ad with Tiptapp.
The address you choose to be entered as the pick-up address.
Technical and sensor information, including the type of browser and device you use, data from the touch screen and information from your device’s accelerometer and gyroscope sensors. This enables us to provide an optimized experience of our Services. Technical data can also include URL-information, cookie-data, your IP-address, the kind of device you use to access or to connect to the Services, the unique device-ID, device attribute, type of network connection (for example WiFi, 3G, LTE) and provider, network and device performance, browser type, information on language, information enabling digital rights management, operating system and Tiptapp application version. Motion-generated or orientation-generated mobile sensor data (e.g. accelerator or gyroscope).
Payment data. When you create an ad for pick-up or delivery the Tiptapp application enables your credit or debit card information (such as card type, expiration date and certain digits of your card number) and other financial data to be collected and retained by the payment processor Stripe or such other payment processor that we work with. When your personal data is collected and retained by a company that is considered as an independent controller of such processing, that company’s privacy policy applies to its processing. We are normally provided with some limited information from the payment processor, such as the unique token enabling you to make additional purchases by using the data already stored by the payment processor. If you have completed a pick-up or a delivery and are eligible to receive payment from another user, the payment processor transferring the amount to your bank account may need to collect and to process further information such as, your bank and account number, date of birth or national identity, and your telephone number.

The purposes of the processing are to provide and administrate the Services, to communicate with you for purposes related to the Services and to administrate your payment and to discover abuse or fraud.

The second category includes:

Your specific location: We will never gather or user your specific device location (for example by using GPS) without first getting your explicit consent. This information enables us to automate the input of an address when you advertise for a pick-up or delivery at Tiptapp. This information also enables us to provide you with features, information, ads and other content depending on your current location and your location in relation to other Tiptapp users. If you choose to share your specific location but later change your mind, you will always have the possibility to withdraw you consent by changing your settings in your device’s operating system.
Special promotions and offers: Based on our legitimate interest to share your perception of our Services, to market our Services, and to add value to you as users Tiptapp may offer you the opportunity to participate in promotions such as sweepstakes, contests, offers and surveys through the Services or through email/text messages (SMS). You will always have the possibility not to participate in such promotions by changing the settings in your device for notices or by contacting us at the address stated under the heading ”Company information” below.
Other information: Based on our legitimate interest after a balancing test Tiptapp may process information on your interactions with the Services, for example your interactions with yours and other users’ ads as well as requests related to them, other Tiptapp users, data related to your searches as well as the date of and time for your requests, the user generated content that you post with the Services, including messages that you send or receives thought chat functions that may be available at Tiptapp. We may also collect limited information related to you such as your transaction history. Our processing in these cases is based on our legitimate interest to develop and improve our Services and to understand how you use our Services.

The processing of information within this second category requires your prior consent or, that we after a balancing test can motivate our processing with a legitimate interest. If you have consented to our processing you can withdraw your consent at any time by changing your settings in the operating system of your device or by changing your account settings at your Tiptapp account, if applicable. Withdrawal of your consent does not affect the processing of your personal data that took place before your consent was withdrawn. Please contact us at the address under the heading “Company information” below if you have any questions.

We process information with the purpose to examine, develop and to improve our Services by personalizing (for example by providing adopted and localized content, recommendations, features, notices and ads in or outside of the Services) and improving your experience of the Services, to communicate with you, to market and advertise, or to be able to conduct your participation in contests or events. Additionally, we process information with the purpose of improving the security of the Services, discovering and preventing abuse of the Services and other unsafe activities. If you are a collecting user, we may share your information with the user whose advertisement you have requested to collect, such as name, contact details and your profile image, your specific location, your estimated time of arrival and your real-time position during the collection and delivery. If you are an advertising user, we may with your consent notify other Tiptapp users of your specific location by using your GPS-position.

In addition hereto another category of personal data such as name, contact details (e.g. address, email and phone number) and correspondence may be processed to fulfil our legal obligations. It implies such management as is necessary to fulfil our legal obligations under legal, judicial or administrative decisions.

Cookies

Tiptapp uses cookies and other technologies to collect data. You can find more information on our use of cookies in our separate Cookie policy.

Cookies may be used for personalization of ads and are shared with Google. You can find more information on their use of cookies at https://policies.google.com/technologies/partner-sites.

Categories of recipients of the personal data

Tiptapp may need to share your personal data with service suppliers and business partners that we work with. Our payment processor Stripe handles payments for us. In order for you to be able to make and receive payment through the Services, Stripe or such other payment processor that we work with, may need to collect and retain basic information related to you through the Services.

Our cooperation with our partner Omocom gives you the possibility to purchase an insurance policy that covers a specific transport. To issue and administer such an insurance policy, Omocom needs access to basic information about the insurance policy holder and the transport. For calculation of the insurance fee, Omocom also needs access to the Tiptapp rating for the users in question (the insurance policy holder and the transporter). Such personal data is only shared with Omocom if a user applies for an insurance policy.

We may also share your personal information with service suppliers in order for them to perform services on our behalf and to help providing the Services. For example we work with analytics providers to help us understand the use of the Services and with service providers to host data on our behalf. These recipients may only process your personal data for the purposes stated above and we take all reasonable legal, technical and organisational measures to ensure that your information is processed in a secure way and that it is subject to an adequate level of protection when transferring or when being shared with such suppliers.

We may share your personal information in a de-identified format with our partners that help us market the Services as well as with our advertising partners in order to send you promotional communication about Tiptapp or to show you more tailored content, including relevant advertising for products and services that may be of interest to you, and to understand how users interact with advertisements.

When you choose to post or share a pick-up or delivery, a published ad or Tiptapp’s app on your Facebook account or another third party application, information may be shared with that third party application and with other persons through the third party application.

If you are a collecting user, we may share your information with the user whose advertisement you have requested to collect, such as name, contact details and your profile image, your specific location, your estimated time of arrival and your real-time position during the collection and delivery. If you are an advertising user, we may with your consent notify other Tiptapp users of you specific location by using your GPS-position.

In addition here to we may need to share your personal data should our business, or part of our business, be transferred to or merged, with the acquiring legal entity.

Tiptapp may also need to share your personal data with entities that are independent data controllers, for example governmental authorities (the police, the tax authority and such other authorities), if we are legally obliged to do so or if there is a suspicion of crimes, with companies offering payment solutions (such as card redemption companies, banks and other payment service providers. When your personal data is shared with a company that is an independent controller the privacy policy of that controller applies to the processing.

Retention and deletion of personal data

Some of your personal data will be deleted or anonymised in connection with the termination of your Tiptapp account. If you have not terminated your Tiptapp account, your personal data may be deleted manually or automatically after a period of 24 months of inactivity on your account. Information collected to administrate and handle communication from and with you is deleted or anonymized 12 months after the issue has been resolved. Information collected to prevent, investigate and limit abuse of the Service is deleted within 24 months of collection. Your personal data may be retained after the above time limits if there are legal and regulatory exceptions which may require documentation to be held for longer periods, for example according to accounting regulations.

Your personal data will be retained for special promotions during the period of the promotion.

Transfer to third countries

Tiptapp may need to transfer your personal data to third countries (i.e. countries outside EU/EES). Our payment processor, Stripe, has undertaken appropriate security measures by its Privacy-Shield certification and thereby ensures an adequate level of protection for your personal data, please see https://www.privacyshield.gov/participant?id=a2zt0000000TQOUAA4, https://stripe.com/privacy-shield-policy.

Your personal data may also be transferred to such third countries should a service provider of Tiptapp in its turn contract a subcontractor for the performance of the Services. Our service provides will in such case ensure that the transfer is made according to the data protection regulations and that a sufficient level of protection is ensured thereby.

Right of access to the personal data, rectification etc.

You are entitled to receive information on, and a copy of, your personal data that is being processed by Tiptapp. You are also entitled to request that Tiptapp rectifies your personal data that in your opinion is inaccurate or incomplete, or that Tiptapp blocks, restricts or erases your personal data.

You are entitled to obtain your personal data that is being processed by Tiptapp in a commonly used machine-readable format. If technically possible, which is decided by Tiptapp, you also have the right to have your personal data that is processed by Tiptapp transmitted to another controller, if you for example switch to another service similar to the Services.

In order to exercise your above mentioned rights or if you have questions regarding our processing you may contact us at the address or e-mail address provided under the heading ”Company information” below.

The right to lodge a complaint

If you believe that the processing of your personal data is in breach of the GDPR, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State where you reside, work or where the alleged breach takes place.

Users residing in Sweden can turn to Integritetsskyddsmyndigheten (IMY) - formerly Datainspektionen. For more information, please visit www.imy.se.

Users in Germany may contact Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit. For more information, please visit http://www.bfdi.bund.de/.

Users in Portugal can contact the Comissão Nacional de Proteção de Dados - CNPD. For more information, visit, http://www.cnpd.pt/.

Users in the United Kingdom may contact the Information Commissioner's Office (ICO). For more information, visit, http://ico.org.uk/.

Changes of the privacy policy

We may from time to time update and change our privacy policy. Updates of this policy are posted through the Services and the latest version of the Terms of Service and this policy is always available through the Services. Before an update becomes effective you will be informed through the Services or by e-mail. If the changes are of significant importance you will be informed in due time before they become effective and we will explain any effects hereof. Should you not wish to continue to use the Services under such updated policy you can at any time terminate the Services by contacting us at support@tiptapp.se with the name that you used to create your account and the word “termination”, and we will help you to terminate your account.